Enjoy a Hassle-Free Shopping Experience

At Drybie, our mission is to provide an excellent shopping experience. We understand that there may be situations where you need to cancel an order, so we have made the process straightforward, clear, and stress-free. You can shop with confidence using our hassle-free cancellation policy.

Cancellation Option

Depending on customer requirements, you can cancel the entire order

Order Cancellation Guidelines

To ensure a smooth cancellation process, please note that orders can only be cancelled before they are shipped. Customers must raise a cancellation request by emailing  support@drybie.com from their registered email address.

Information Needed to Cancel

To process your request as quickly as possible, please mention the following in your email:

• Order ID
• Registered phone number or email address
• Reason for cancellation

Our customer support team will review your request, update you on the cancellation status, and once approved, the refund will be initiated.

Refund Process

Refund Approval: Once the cancellation is approved, the refund will be initiated as per the Drybie's refund policy.

Refund Timeline: The refunded amount will be credited back to the original payment method within the timeline mentioned in our refund policy.

Non-Eligible Cancellations

Drybie reserves the right to cancel orders in the following situations:

• Same-Day Delivery Requests: If same-day delivery is requested but we are unable to fulfil the shipment as per our delivery policy.
• Out-of-Stock Items: If a product becomes unavailable when the order is being processed.

Customer Satisfaction

At Drybie, customer trust and satisfaction are our top priorities. Our cancellation process is designed to be transparent and efficient. If you have any questions or need assistance, feel free to reach out to our support team anytime.

Customer Support Email: support@drybie.com